We accept returns for a refund or exchange on products in new/unused condition within 30 calendar days from the date you receive your order.
All returns must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number and the correct address for the specific part returned.
Returns are sent to different locations, depending on the type of part and reason for return.
Here are the specific steps for returns:
- Contact us at support@DIYPartsStore.com, 214-385-4890 or 888-255-2950 for a RMA form and the correct address to return the part to.
- Part must be in original packaging and in a new / uninstalled condition.
- RMA Number must be posted on the returned box.
- Box must be sent to the address listed on the RMA form provided by DIY Parts Store.
- Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns or exchanges unless the return is due to our mistake.
- Exchanged items along with orders that use a store credit are not eligible for free shipping.
The following items are not eligible for return:
- Electrical parts that have been unsealed or plugged in.
- Custom-made and special order products (clearly marked prior to purchase).
- Parts that have been installed, welded, mounted or modified in any way.
- Engines and Transmissions that have been installed.
Items returned without a RMA authorization number, past 30 days, or not in original condition will be returned to customer at the customer's expense.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless the return is due to our mistake. Credits to credit cards take approximately one to two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request and we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back and the original return/ exchange policy will be applied.